Do you run innovation
projects around value-added
technologies such as
Artifical Intelligence/
Machine Learning or
Augmented/Virtual Reality?

Are you able to get a
360 degree view of your
customers, independently
of the channels and
touchpoints they use?

Do you have a dedicated
mobile shopping strategy in
place?

In your stores, do you
offer options such as
click-and-collect or returns
of online orders?

Do you regularly open or
close retail locations, with
the need to quickly connect
to/disconnect them from
your network?

Do you expect your online
sales to grow at a faster rate
than in-store sales?

Are more than 80% of your
sales happening in stores?

Do you have operations
in more than 5 countries?